Due to the legal and Ethical issues regarding my treatment and stories I had to gather my facts before exploiting people and the organisation. As I work as an employee I have a job to attend to and respect the company as if I was any other person. I asked questions before the interviews to gather a much bigger understanding of customers rather than just mine and the colgues the same age.

 

I asked one question:

 

"Has there ever been a time when you have worked in Costa and the customer hasn't given you as much respect as you have given them?"

 

They replyed with: 

 

"We have only been open 5 months now and still people thinks we are all well trained, well staffed and well educted even though half of us are still in full time education and are still in n going training. Once you have completed your training you recive a bean which represents the basic common knowlage of this job. When you recive more beans and a better salery you are more than capable that others such as myself and some of my peers. Our busiest day is usually a Sunday as people come out for a sunday drive to Cadbury to get a Costa coffee and look at the animals with their children. THis Sunday was perticually busy as there was 3 young ones and 2 fullly trained adults, this meant everyone was doing two jobs at once and doing anything that needed to be done. Customers were coming in and coffee was going out as fast as we could. I took two pannies out and was about to deliver them when a women in her 30s stopped me and said "This is absoluty rediculous!"

Which I replied with "Excuse me, we are going as fast as we can and we havent been open long. Im sorry that you are waiting but we are doing our best."

She started shouting at me and yelled at me saying "YOU SHOULD BE MAKING COFFEE! NOT WORRY ABOUT ANYTHING ELSE!" 

I replied with calmly "I have two hot pannies in my hands and each person is working full pelt and are doing two jobs at once as we are under staff. We have to clean cups so you can drink out of them and clear tables for you to sit down. Devliver food so people can eat and serve you at the tills so you can pay and get the order you want. THEN and only then do we make the coffee. There is more to Costa than just coffee."

I then walked off smiling. This may have been rude but customers who think they know how to complete my job dont deserve a lot of respect. In my opinion.